How to be happier

  • Monday, May 29, 2017

Your feeling of happiness comes from the subjective assessment of your own life circumstances. We compare our life circumstances to some sort of criteria that we have created and then decide if we have met the criteria or not.  ..

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Resilience in a call centre

  • Monday, May 29, 2017

My first sales job was in a rudimentary call centre and to keep my job I had to make at least 4 sales per hour shift - I lasted quite a while - 6 days!!
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The mindful email warrior

  • Monday, May 29, 2017

Mindfulness is getting a lot of press at the moment and for good reason it has many productivity and health benefits. However, it is sometimes presented in a way that is counter-cultural to most work environments  ..

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How to be a better job coach

  • Monday, May 29, 2017

Coaching is very simple and something we have been doing ever since there was a leader in the cave. With regard to coaching, I am referring to the most common form of coaching leaders engage in - coaching people to do their jobs better (skills coaching). This is not life coaching, counselling, therapy, career guidance or personality development. ..

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McDonald’s Case Study - Social Intelligence

  • Wednesday, May 17, 2017

McDonald’s Australia has made the switch to Social Intelligence and peer assessments and the impact is being keenly felt. National Training Manager Sarah Kevin and Corporate Development Manager (People & Culture) Sylvia Davis became certified so they could teach the behavioural intelligence program to their corporate staff. ‘Managing for Results’ provides employees with skills in social style and versatility.  ..

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If only they were like me - Behavioural Versatility

  • Monday, May 01, 2017

Our article explains the Behavioural Versatility component of Social Intelligence in  HRD magazine (p. 50). ..

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It's what you do not who you are that determines success

  • Thursday, April 20, 2017

Our article to show how Social Intelligence improves performance in the April edition of the HRM magazine by AHRI (p.7).  ..

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Motivate me to...

  • Wednesday, September 07, 2016

The reason for this post is to share a simple tip that you can use to become more self-motivated. It is simple and easy to do - if you decide to. ..

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Have you become closed to feedback and believe your own PR

  • Tuesday, August 30, 2016

As a leader how you receive feedback is more important than how you give it.  ..

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Develop your sales resilience

  • Tuesday, August 16, 2016

Sales is fun but it not always easy - as a sales person we are faced with many challenging (adverse) situations such as: ..

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SOCIAL INTELLIGENCE

Modern neuroscience shows that Social Intelligence can be harnessed and improved.