Blog

Universal Performance Equation

Wednesday, April 17, 2019

A simple performance equation that you can use to improve your training design, training delivery, mangement, leadership, coaching, feedback or parenting!

Monday, April 15, 2019

If you believe Mike from Married at First Site - "men cope better under pressure than women". Clearly, this is a sexist remark but what does the research suggest? ..

Monday, May 29, 2017

Your feeling of happiness comes from the subjective assessment of your own life circumstances. We compare our life circumstances to some sort of criteria that we have created and then decide if we have met the criteria or not. ..

Resilience in a call centre

Monday, May 29, 2017

My first sales job was in a rudimentary call centre and to keep my job I had to make at least 4 sales per hour shift - I lasted quite a while - 6 days!!
..

The mindful email warrior

Monday, May 29, 2017

Mindfulness is getting a lot of press at the moment and for good reason it has many productivity and health benefits. However, it is sometimes presented in a way that is counter-cultural to most work environments ..

How to be a better job coach

Monday, May 29, 2017

Coaching is very simple and something we have been doing ever since there was a leader in the cave. With regard to coaching, I am referring to the most common form of coaching leaders engage in - coaching people to do their jobs better (skills coaching). This is not life coaching, counselling, therapy, career guidance or personality development. ..

McDonald’s Case Study - Social Intelligence

Wednesday, May 17, 2017

McDonald’s Australia has made the switch to Social Intelligence and peer assessments and the impact is being keenly felt. National Training Manager Sarah Kevin and Corporate Development Manager (People & Culture) Sylvia Davis became certified so they could teach the behavioural intelligence program to their corporate staff. ‘Managing for Results’ provides employees with skills in social style and versatility. ..